Answers to common questions

It is a catalog. You browse and compare here; the actual order is placed on the seller’s own secure checkout page.

The seller operating the checkout page you are redirected to. Payment, the receipt and any refund come from that seller, not from this website.

The seller named on the checkout page. Dispatch times, carriers and tracking are set out on the checkout page and in its confirmation e-mail.

Because each seller runs its own secure checkout. We link to it directly instead of copying it; the link carries the name of this store so the seller knows where you came from.

The price shown is the seller’s single-unit price in US dollars at the time we last checked. The checkout page shows the pack sizes, shipping and any tax before you confirm.

The product has been announced but is not on sale yet. We list it without a price or a button; there is no waiting list or e-mail sign-up.

Only if they share a checkout. Each product has its own checkout page, so two products from different sellers are two separate orders.

Through the seller you ordered from, following the return policy shown on its checkout page. Our Shipping & Returns page summarises this.

The site runs no analytics, advertising or tracking scripts. What happens on a checkout page is covered by that seller’s privacy policy.

Not through this site. The listings here are one-time purchases; if a checkout page offers a subscription option, it is clearly marked there and is your choice.

They repeat the facts the seller publishes: ingredients, pack size, directions. We do not add claims, ratings or reviews.

By e-mail, using the address in the footer. For questions about an order, contact the seller named in your confirmation e-mail.